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Ankara - Çankaya HQ

Customer Success Manager - Turkey

Hello! We are OPLOG, Turkey’s leading tech-enabled fulfillment startup enabling e-commerce brands across Europe to streamline and optimize their post-purchase fulfillment operations.  We enable e-commerce brands to operate in various markets without physical boundaries through our international fulfillment networks with the ability to track all the inventory and operational processes.

Recognized by Deloitte as Turkey’s fastest-growing tech company, we raised €11 million from one of Turkey’s leading investment funds, Esas Private Equity. Our goal is to be #1 best fulfillment technology in the industry. But wait, there is more! We work with global companies such as SONY, Tupperware, Rossmann, and many local champions.

As one of the first companies to utilize proprietary robotics technology in our fulfillment centers, we aim to support and propel brands beyond industry 4.0 transformation. Similarly, by creating a reliable and connected fulfillment infrastructure, we can help big and small brands scale their businesses by allowing them to focus on their products, not the delivery journey.

What You’ll Do:

-Ensure customers get fast time-to-value from first sign up to first success.

-Become a product expert, advocate our product, and explain how it fits the customer needs.

-Check in with clients and keep them engaged and monitor product usage.

-Track contract expirations and follow up renewals to avoid customer churn.

-Build rapport and trust and introduce customer to new premium products and services increasing the lifetime value of the customer.

-An excellent problem solver and foster a positive relationship between customers and support to make it easier to solve problems in the short-term.

-You will need to manage expectations so that the customers don’t feel let down by the solution you’ve provided.

-Be empathetic to the customer feelings and identify effective solutions. 

-You will work in parallel with internal teams to product an accurate inbound and outbound unit level forecast and input into the weekly labor planning process.

-You will monitor inbound and outbound problems and work with the customer to find solutions either directly through yourself or the Customer Support team.


Who You Are:

-Bachelor’s Degree.

-Experience in Customer Service, Account Management, Relationship Management.

-Fluent in Turkish and English, verbal and written.

-Being an expert in Microsoft Office.


Ankara - Çankaya HQ

Customer Success Manager - Turkey

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