Who We Are:

Hello! We are OPLOG, Turkey’s leading tech-enabled fulfillment startup enabling e-commerce brands across Europe to streamline and optimize their post-purchase fulfillment operations.  We enable e-commerce brands to operate in various markets without physical boundaries through our international fulfillment networks with the ability to track all the inventory and operational processes.
Recognized by Deloitte as Turkey’s fastest-growing tech company, we raised €11 million from one of Turkey’s leading investment funds, Esas Private Equity. Our goal is to be #1 best fulfillment technology in the industry. But wait, there is more! We work with global companies such as SONY, Tupperware, Rossmann, and many local champions.
As one of the first companies to utilize proprietary robotics technology in our fulfillment centers, we aim to support and propel brands beyond industry 4.0 transformation. Similarly, by creating a reliable and connected fulfillment infrastructure, we can help big and small brands scale their businesses by allowing them to focus on their products, not the delivery journey.

What You'll Do:

• Ensure customers get fast time-to-value from first sign up to first success.
• Become a product expert, advocate our product, and explain how it fits the customer needs.
• Understand the products your customers use in their day-to-day business and their workflow and how you can help them use our product to its fullest potential.
• Check in with clients and keep them engaged and monitor product usage.
• Create a view of future product upgrades and changes and connect the client wishes to the larger business strategy.
• Track contract expirations and follow up renewals to avoid customer churn.
• Build rapport and trust and introduce customer to new premium products and services increasing the lifetime value of the customer.
• An excellent problem solver and foster a positive relationship between customers and support to make it easier to solve problems in the short-term and meet long-term needs.
• Discover customer likes and dislikes about our product i.e., through surveys, referrals and more. Organize, analyse, ensure the company decisions consider the voice of the customer.
• Build knowledge of the industry your customers are a part of to relate to their needs and goals and come up with creative solutions unique to their situation and business.
• Help to onboard customers and become a customer mentor
• Be the bridge the gap between Sales and Customer Support.
• You will need to manage expectations so that the customers don’t feel let down by the solution you’ve provided.
• Be empathetic to the customer feelings and identify effective solutions.
• You will be responsible for generating an inbound and outbound unit level forecast and share with the Operations team.
• You will monitor inbound and outbound problems and work with the customer to find solutions either directly through yourself or the Customer Support team.
• Team player willing to work on-site in a warehouse environment.
  
  

Who You Are:

• Bachelor’s degree.
• 4 years’ experience in Customer Service, Account Management, Relationship Management.
• Fluent in Turkish and English, verbal and written.
• Project Management experience ability to manage time and stay on top of deadlines.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Knowledge of Microsoft Office