Ankara - Çankaya HQ
Customer Onboarding Field Specialist (Onsite)
Hello! We are OPLOG, Turkey’s leading tech-enabled fulfillment startup enabling e-commerce brands across Europe to streamline and optimize their post-purchase fulfillment operations. We enable e-commerce brands to operate in various markets without physical boundaries through our international fulfillment networks with the ability to track all the inventory and operational processes.
Recognized by Deloitte as Turkey’s fastest-growing tech company, we raised €11 million from one of Turkey’s leading investment funds, Esas Private Equity. Our goal is to be #1 best fulfillment technology in the industry. But wait, there is more! We work with global companies such as SONY, Tupperware, Rossmann, and many local champions.
As one of the first companies to utilize proprietary robotics technology in our fulfillment centers, we aim to support and propel brands beyond industry 4.0 transformation. Similarly, by creating a reliable and connected fulfillment infrastructure, we can help big and small brands scale their businesses by allowing them to focus on their products, not the delivery journey.
About the Role: Customer Onboarding Field Specialist (Onsite)
Working with our customers in the OPLOG culture truly brings long-term success.
If you have adopted the spirit of a start-up but have a global target, your job is easier from now on! A long but successful journey awaits you with them like a teacher.
You will act as a complete bridge, our key point is you!
You will act as a complete bridge, our key point is you!
Locations:
Tuzla, Darıca, Dilovası (It varies according to which warehouse our customers will be in during the onboarding phase)
Main Responsibilities
- Responsible for guiding and supporting clients in the onboarding process,
- Providing a smooth and successful transition for customers, enabling them to integrate our service into their operations quickly and effectively,
- Strong communication with customers to understand their needs, address their concerns and provide timely updates.
- Educating our customers on how to use our service effectively,
- In case of any technical or operational problems, working closely with the customer to find solutions and coordinating with internal teams to provide quick resolution,
- They serve as the voice of the customer and collaborate with teams to improve the product, improve the onboarding process, and fix problem spots.
- Collaborate with various internal teams, including sales, business development, customer success, and support.
- Acting as a trusted advisor and resource for ongoing support, product updates and operations management.
- Delivering a positive customer experience during the critical onboarding phase, helping customers achieve the results they desire, and promoting long-term customer satisfaction and retention.
Qualifications
- Bachelor's degree in Computer Engineering, Industrial Engineering, or Business Analyst,
- Having strong written and verbal skills with the ability to adjust the communication style according to audience size, seniority level, and stakeholder interests and concerns,
- Advanced level in oral and written English communication,
- Detail-oriented, to think analytically, to produce fast solutions and have a collaborative understanding,
- Have at least 2 years of experience in customer engagement, customer success, or a customer-related role
- xBeing familiar with Azure SQL, O365 Management, Microsoft PowerBI systems,
- Experience with Marketplace, Integrations, and Integrators,
- Having at least 1 year of professional experience in help desk support, information technology, project management and operations, finance/accounting systems, international development, and/or other related fields,
- Experience working with global teams, multiple cultures, and time zones,
- Proven proficiency in enterprise resource planning systems and/or other required business software systems, including Microsoft Office Suite applications,
- Ability to provide training in various forms, including face-to-face and remotely, by preparing training materials,
- Having experience in field-based or remote customer support position,
- Attention to detail and the ability to manage multiple client engagement projects simultaneously
- Not having any barriers to travel.
Qualifications that bring you one step closer
- JIRA or other IT Service Management Software experience preferred, Retool, etc.
- Having experience in Logistics or E-Commerce,
- Having worked in similar positions,
- To adopt the start-up spirit.
What We Offer
OPLOG is a technology company offering world-class warehousing and distribution services using its in-house high-end technologies. Bringing together elite members of the technology and logistical industries, OPLOG fulfills a core need for new generation logistics services.
At OPLOG, we love our company-wide differences and are proud of the diversity we see in the broadest possible sense. We reflect our understanding of equality spread over the whole area to everyone, and we love that you are with us in your most relaxed state.
We owe the successful and long-term continuation of the relationships and collaborations with our customers to the team environments where trust and sincerity exist.
OPLOG does not like the concept of error. You should know that whatever you do will lead to an excellent experience for us. You can innovate, come up with new ideas and even bring them to life. It will be enough for you to be brave and take action.
Working under one roof, we keep in close contact with our employees, who have brought the company to excellent levels with their achievements, share ideas and try to make everyone touch each other.
Finally, just be yourself here! Transparent and open communication realistic and sincere approach will lead to safe steps, and OPLOG will rise while guiding you to success.
What You’ll Have
There is an unlimited snack bar in our offices.
We offer you free English and German education to support your development.
We are present in all activities, such as celebrations, evaluations, commemorations, and holidays.
Finally, there's nothing wrong with being bold here. We welcome your suggestions and any ideas that will make you comfortable in your working environment.